PLEASE READ: To protect our employees and those we serve, we have closed our offices to the public except by appointment. If you have an appointment, are you having flu-like symptoms, such as fever, cough or shortness of breath? In the last 14 days have you traveled to a high-risk area for transmission of COVID-19 or been in close contact with someone confirmed or being evaluated for COVID-19? If the answer to any of these questions is yes, please do not enter any Housing Connect offices. Contact us at 801-284-4400 or info@housingconnect.org so we can communicate with you via telephone or email.

en English
ar Arabiczh-CN Chinese (Simplified)nl Dutchen Englishfr Frenchde Germanit Italianfa Persianpt Portugueseru Russianso Somalies Spanish

FAQ

COVID-19

Housing Connect is working to continue to serve you during the COVID-19 (“Coronavirus”) outbreak. Please review the following frequently asked questions and answers.

How do I get in touch with someone at Housing Connect?
You can call 801-284-4400 or email info@housingconnect.org or if you know your case manager’s direct contact information, reach out to them. 

I had an appointment. Will it be rescheduled?
Until further notice the office is only open to employees. We recommend that you contact the staff member you were supposed to meet with to discuss your needs via phone or email. To view our staff directory, click here.

Will my housing be affected during COVID-19?
No, Housing Connect is committed to serving our residents during this unique time. To continue to provide housing stability to our residents, we will be…
Continuing response to critical maintenance repairs
Continuing processing rent adjustments due to loss of income/job, as eligible
Performing wellness checks, with an emphasis on ensuring each household has adequate food and other essentials
Continuing to perform new or move inspections to ensure that households can continue to lease-up.
Ceasing evictions (with the exception of extreme non-compliance such as criminal behavior and violence…)
Suspending annual inspections, until further notice.

I need to pay my rent. What do I do?
Rent can be paid by dropping off a check or money order in our secured drop box at the main office or at each property management office. We are also encouraging payment by direct withdrawal from your bank account every month. To set that up, please contact your property manager.  

How can I turn in my paperwork?
Paperwork can be emailed to any housing specialist, placed in our drop box, mailed to our offices or faxed to 801-284-4406. If dropping off paperwork, any original documents will be mailed back to you. Please make sure the head of household name is on the paperwork.

Are copies of identification acceptable?
Yes, copies of ID are acceptable during this time for eligibility paperwork. Along with the packet, these can be sent via fax, email, or placed in our drop box.

Is Housing Connect continuing to provide rental assistance? Will my rent get paid?
Yes, Housing Connect will continue providing rental assistance and leasing up new clients. 

I’ve lost my job due to COVID-19, how do I report it?
Contact your Housing Specialist and inform them of the change and they will assist you with the needed adjustments of your rent. Please visit the Housing Connect Staff Directory for contact information.

How do I file for unemployment if I lost by job due to COVID 19?
File for unemployment benefits online at jobs.utah.gov/ui/home. For language assistance to complete an unemployment claim:
Call 801-526-4400, Select option 1, Enter the last 5 digits of your social security number, Or the # sign, Select option 5, Wait for UI representative and tell them your language.
Click here for information from DWS if you lost your job due to COVID 19.  

Can I still be evicted?
We are ceasing financial evictions only. All criminal and non-compliance evictions will proceed as usual.

What does the Governor’s Eviction Freeze Order mean for me?
Governor Herbert announced an eviction moratorium until May 15th. This order only restricts evictions for non-payment of rent in situations related to COVID 19. It does not prevent evictions for criminal activity or non-compliance. This is not rent forgiveness, but a rent deferment. You need to still pay rent. If you need more time, please talk to your Landlord or Property Manager. You can apply for rent assistance from the state, or pay when you get your stimulus checks from the government or unemployment. Rent will still need to be paid by May 15.

What is Housing Connect doing to keep me safe?
All Housing Connect properties are undergoing increased cleaning and sanitizing.
Closed gathering spaces to reduce the possible spread of the virus.
Responding to emergency work orders only, to reduce contact and support social distancing. 

I think I have COVID-19. What do I do?
Stay home, contact your doctor, and follow the steps recommended by the CDC. Please consider calling the local COVID-19 Hotline, 1-800-456-7700. Also contact your property manager, housing specialist, or case manager.